Once a package is shipped, we are no longer able to change the shipping address, reroute to a different address, or change the method and speed of shipping. As much as we want to help, unfortunately Ready-Made has no additional leverage with the USPS or with local post offices.

Free Returns and Shipping Coverage starting at $1.98 offered at Checkout
We offer orders an affordable shipping insurance against loss, damage, or theft via Redo. Redo allows easy claim filing in the event that your package is lost, damaged, or stolen (including porch piracy) even after your order is marked as delivered by the carrier, and will repurchase your order for you free of additional charge. Free Returns and Package Protection is optional and offered during checkout. The option is automatically toggled. Please untoggle if you wish to opt out of Free Returns and Shipping Coverage. 

Coverage for US orders begins at $1.98 and maxes out at $3.98:
Orders $0.01 to $90: coverage price is $1.98
Orders $90.01 to $150: coverage price is $2.48
Orders $150.01 to $210: coverage price is $2.98
Orders $210.01 to $300: coverage price is $3.48
Orders $300.01+ coverage price is $3.98 

Please Note: Free Returns + Package Protection is a grandfathered add-on meaning that the $1.98 -- $3.98 is for free shipping labels and package protection together. There is no separate cost breakdown or charge method for a singular Free Returns service or singular Package Protection service. 

Unfortunately, Ready-Made is not responsible for lost and stolen packages, packages damaged during transit, or missing packages that are marked as delivered as Redo handles all claims and reshipments on Ready-Made's behalf. 

File Missing Package or Damaged Package Claims
Please file your claim here: https://www.ready-made.co/apps/redo/returns-portal The process is easy and requires a series of clicks. Kindly follow prompts. 

Processing Time
Orders are processed and sent out for delivery within 4 business days following the day of purchase. As noted above, processing time is not included in shipping time. Please allow an additional 1-2 business days for all engraved/personalized items. Busy holidays and sales events such as Black Friday Cyber Monday may delay processing time for up to 6 business days.

Lost, Stolen, Delayed, or Damaged Packages
If you purchased Shipping Coverage, please file your claim at https://www.ready-made.co/apps/redo/returns-portal.

Incorrect Items
In the rare event that your package contains incorrect or missing items, please email support@ready-made.co with your order number and the items that are incorrect or missing and we'll be sure to assist you immediately. If your order contains incorrect or damaged, please include photos when possible to expedite the replacement process. 

Defective Items
If upon receipt, your order contains defective items, please email support@ready-made.co with a photo or video and we will send a replacement or issue a refund immediately. We will cover return shipping if we ask for defective items to be returned to us. Please note that if the item is non-defective, our usual Return Policy and process will apply.

Returned Packages

Packages returned to us due to address errors will only be resent if the customer covers the shipping cost of $3.50. The customer must reach out and provide the correct address. 

Receipts

All receipts are emailed shortly after the transaction is processed and, therefore, billing information is not included in our packaging.

International Countries We Ship To:
We ship to Canada, Hong Kong SAR, Japan, Philippines, South Korea, Taiwan, Denmark, Finland, Sweden, France, Germany, Italy, Netherlands, Portugal, Spain, United Kingdom, Australia, New Zealand, Chile, Brazil, and Mexico. Shipping rates for international orders is a flat rate of $29 by USPS International Mail (12-25 business days after processing) or $42 by DHL (7-15 business days after processing).

For all international orders, we strongly encourage that customers purchase Free Returns and Shipping Coverage from Redo as Redo is responsible for reimbursing all shipping delays or lost packages. Ready-Made is not liable for any orders once it leaves our studio and is picked up by the carrier. Please double check that the correct shipping address and telephone number is provided. Please note that we are unable to make any changes once the package is picked up by the carrier. The customer is responsible for any duties, fees, or taxes incurred.

Shipping to Canada
Shipping to Canada is offered at a flat rate of $12 for USPS Standard Mail (up to 25 business days after processing), or $29 for DHL Express (Up to 8 business days after processing). Customers shall be responsible for all duties, taxes, and brokerage fees applicable to the delivery.

Shipping to Other Countries
International Shipping to other countries listed is offered at a flat rate of $29 with USPS International (Up to 25 business days after processing). Customers shall be responsible for all duties, taxes, and brokerage fees applicable to the delivery.