Returns/Exchanges We accept returns and exchanges for clean, unworn items within
21 days (returns) and
30 days (exchanges) of fulfillment date (ship-out date) through our Returns or Exchange Process (scroll down for instructions). All items must be in the same condition as when received. After 21 or 30 days, we regret that we cannot offer a refund or an exchange.
Restocking Fees All refunds to the original form of payment will incur a $1 per item restocking fee. There are no restocking fees for exchanges or refunds in the form of store credit.Free Returns and Package Protection for $1.98
All Returns and Exchanges are processed via Redo
(https://www.ready-made.co/apps/redo/returns-portal). If you opt in to "Free Returns and Package Protection" for $1.98 at checkout, then you will bear no responsibility for the cost of shipping labels for any returns or exchanges. Free Returns and Package Protection is optional and offered during checkout. The option is automatically toggled. Please untoggle if you wish to opt out of Free Returns and Shipping Coverage.
Incorrect or Missing Items
In the rare event that your package contains incorrect or missing items, please email support@ready-made.co with your order number and the items that are incorrect or missing and we'll be sure to assist you immediately. If your order contains incorrect items, please include photos when possible to expedite the replacement process. You do not need to go through our Returns/Exchanges process for incorrect items. It's our responsibility to make it up to you.
Defective Items
If upon receipt, your order contains defective items, please email support@ready-made.co with a photo or video and we will send a replacement immediately. You do not need to go through our Returns/Exchanges process for incorrect items. We will cover return shipping if we ask for defective items to be returned to us. Please note that if the item is non-defective, our usual Return Policy and process will apply.
RETURN and EXCHANGE INSTRUCTIONS
- Please visit https://www.ready-made.co/apps/redo/returns-portal to begin your return. You will need your Order Number and either Email or Zip Code used to place the order.
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There are no shipping label fees for returns back to Ready-Made that are covered by Free Returns and Shipping Coverage purchased at the time the order is placed. If customers opt out of this coverage, then they will bear the cost of return shipping. The cost of return shipping will display in the portal for your confirmation.
- Package jewelry in the same condition as when received and in original packaging. If possible use the original mailer, otherwise, please use a secure box that will allow sufficient protection of the jewelry in its original packaging. Returns that are damaged upon receipt will not pass inspection. Remove any old labels and apply the Return Label on the outside of the mailer/box.
- Drop off your package at any USPS location. Customers may also schedule USPS pick up for a small fee (offered as an option in the Redo platform during return processing).
- Once we are in receipt of your return and have inspected it, we will process your exchange and ship out your new items or process your refund in the original form of payment or as a gift card/store credit depending on what you select. All refunds to the original form of payment will incur a $2 restocking fee. There are no restocking fees for exchanges or refunds in the form of store credit.
Additional Notes:
Any refunds or partial refunds will reflect prices at the time of purchase. We do not offer price adjustments. Full returns on orders that received complimentary shipping will have the shipping cost deducted from the refund.
If you received a discount code that required a minimum number of items, returning an item that makes the order fall below the minimum number will void the discount and may result in an adjusted refund amount.
For any free items that are included in an order as the result of a spend minimum BOGO (Buy One Get One Free) deal, the free item must be returned if other items in the order are returned or otherwise it will be charged for the full original price, which will be deducted from the overall refund.
