2024-2025 HOLIDAY FAQ + SHIPPING DEADLINES
I used one of the holiday discount codes, what are the exchange and return terms?
Orders using a Black Friday, Cyber Monday, or holiday discount code are eligible for Return for Store Credit only. Please submit all returns via https://www.ready-made.co/apps/redo/returns-portal. Surprise gifts are under no circumstances eligible for exchange, store credit, or any other method of exchange for value.
What items can discount codes be used on?
All holiday discount codes are applicable to all items EXCEPT gift cards, any bundles that are already discounted, engraving fees, shipping fees, taxes, and REDO package protection fees.
Do you offer extended return and exchanges during the Holiday Season?
All orders placed from 11/15 to 12/20 have extended returns and exchanges until January 20, 2025. Please note, any order using a holiday discount code is eligible for Return for Store Credit only. Final Sale items (earrings, nose bridge cuffs, and personalized pieces) are not eligible for return or exchange.
What is the processing time for orders placed during the Holiday Season (11/15 to 12/31)?
During this peak time, please allow up to 8 business days for us to process your order. If your order includes engraving, please allow up to an additional 2 business days. We work hard to get orders out in a timely manner. We will send out an email with tracking information as soon as your order leaves our studio.
How do I return a gift?
Please visit returns.ready-made.co and enter the order number and the zip code to which the gift was shipped.
Do you include receipts inside orders/packages?
No, we don’t include receipts inside orders due to the fact that receipts are emailed after an order is placed.
Can my order be gift wrapped?
We don’t offer anything additional to our standard packaging, which is designed to be personalized and easily giftable.
Can I include a handwritten note in my order?
Yes; please email support@ready-made.co with your Order Number and message within one hour of placing your order.
Shipping Deadlines
The following are deadlines to place orders so that we can process and ensure delivery by December 24th.
Domestic United States
USPS Standard Shipping ($5.50/free for orders $50+): 3pm PST Monday, Dec. 16
USPS Priority Mail ($9): Wednesday, Dec. 18
UPS Ground ($9): 3pm PST Monday, Dec. 16
UPS Next Day Air ($42): 1 pm PST Monday, Dec. 23
United States APO/FPO/DPO Addresses
USPS Standard Shipping ($5.50/free for orders $50+): Thursday Dec. 12
USPS Priority Mail ($9): Sunday Dec. 15
Canada
USPS Standard ($12): Thursday Dec. 5
UPS Worldwide Expedited (Price TBD): Monday, Dec.16 Please email before placing an order so we can accurately calculate shipping.
UPS Worldwide Express (Price TBD): Friday, Dec. 20 Please email before placing an order so we can accurately calculate shipping.
Other Countries (please see our Shipping+Delivery Page for list of countries we ship to).
USPS Standard ($29): Friday Dec. 6. However, in our experience, delivery to international countries can encounter delays during November and December, please place orders as soon as possible.
UPS Worldwide Express (Price TBD): Tuesday, Dec. 17 Please email before placing an order so we can accurately calculate shipping.
